Travancore Medical College

Patients’ Rights & Privacy

>> You have the right to receive responsible respectful care, free from abuse or harassment.

>> Be well informed about your illness, possible treatments and the likely outcome of the treatments.

>> Can have a family member or a representative of your choice.

>> Know the name and role of each person who assists in your care.

>> Accept or refuse any treatment, as permitted by law. If you refuse a recommended treatment, you have the right to receive all other needed and available care.

>> Be shown consideration for your personal privacy. The hospital, your physician and others caring for you will protect your privacy as much as possible.

>> Review your medical records and have the information explained to you.

>> Follow your spiritual and religious beliefs and customs as much as possible.

>> Be told of reasonable alternatives for your care when acute inpatient hospital care is no longer appropriate.

>> Refuse to see or talk with anyone who is not directly involved in your care.

>> Provide honest information about your health. This includes past illnesses, hospital stays and use of medications.

>> Ask questions when you do not understand information or instructions.

If you do have a grievance or complaint, please call our confidential Patient Relations phone line (need num) or hospital operator (need num) and ask to speak with the Nursing Supervisor. You may also file a complaint or grievance regarding quality of care issues with the Department of Health at (need num).